A reply, then a conversation
We respond to your enquiry and follow up with a few questions so the requirement is clear before anyone else is contacted.
Home / How It Works
How it worksSeven simple steps, start to finish
No complicated onboarding, no forms in triplicate. You submit the requirement, we understand it, identify the right parties and coordinate the connection — then follow up as agreed.
The process
From first message to follow-up
Every enquiry follows the same seven steps, whatever the category or the size of the requirement.
1
A customer submits a requirement
Reach us whichever way suits you — WhatsApp, phone, email or the enquiry form on this site. There is no registration process and no obligation. A short message describing what you need is enough to begin.
2
UNIFELKO understands the requirement
We ask the questions that matter: what exactly you need, where, by when, and any constraints that apply. This step is where most of our value sits — a requirement understood properly is a requirement matched properly.
3
Suitable providers or business partners are identified
Based on the requirement, we identify independent providers — or business partners and dealers — whose capabilities fit it. We share the relevant details so neither side has to start from zero, and you decide whether to proceed.
4
Introductions and communication are coordinated
We make the introduction and coordinate the communication between the parties — sharing information, clarifying points and keeping the conversation moving, so nobody is left chasing.
5
Commercial terms and commission arrangements are agreed
Pricing, scope and timelines are agreed directly between the relevant parties. Because UNIFELKO is commission-based, any commission arrangement is discussed and agreed at this stage too — before anyone proceeds.
6
The relevant parties proceed with the transaction or service arrangement
The parties carry out the transaction or service between themselves — the provider quotes, schedules and delivers, and the commercial relationship sits with them, subject to the relevant arrangements.
7
UNIFELKO provides follow-up and coordination as agreed
We stay involved for as long as our follow-up and coordination are useful to both sides — chasing, clarifying or re-aligning where needed. The level of follow-up is agreed with you, so expectations stay clear.
Getting started
What helps us help you
You do not need a formal brief. But a few basics let us identify the right provider much faster.
- What — the outcome you want, in your own words.
- Where — the city, area or market involved.
- When — your timeframe, even if it is approximate.
- Constraints — budget range, specifications or deadlines.
- How to reach you — the best contact method and a good time.
Who does what
- UNIFELKO — understands the requirement, makes the connection and coordinates.
- The provider — quotes, schedules and delivers the actual service.
- You — approve the connection, agree the terms and decide when to proceed.
Independent third-party providers deliver their own services. Their service agreements are generally between the provider and the customer, subject to the relevant arrangements — UNIFELKO does not employ the providers we introduce and does not set their prices.
What to expect
After you get in touch
An introduction, not a commitment
If we have a suitable provider, we introduce you. If we do not, we say so rather than pass you to someone who does not fit.
Ongoing coordination
Once the connection is live, we remain available so that anything needing a third pair of hands can be sorted out quickly.
Questions
Frequently asked
Do I have to pay UNIFELKO anything to make an enquiry?
Contacting us and discussing your requirement carries no charge. UNIFELKO is a
commission-based business: where an introduction leads to a transaction or service
arrangement, any commission is discussed and agreed with the relevant parties at
step five — before anyone proceeds — so nothing is added afterwards.
How does UNIFELKO earn money?
On commission. We are paid through commission arrangements agreed with the relevant
parties for introductions that lead to a transaction or service arrangement. The
arrangement is made clear and agreed before the parties proceed; there are no
hidden charges for making an enquiry.
Is UNIFELKO the company that will do the work?
No. UNIFELKO is a third-party service facilitator. We understand your requirement
and connect you with an independent provider who handles the service. We are not a
car dealership, property agency or logistics company, and we do not employ the
providers we introduce.
Who sets the price for the service?
The provider does. Quotations, pricing, scope and timelines are agreed directly
between you and the provider handling the work. UNIFELKO does not set those terms or
make promises on a provider's behalf.
What if you cannot find a suitable provider?
We tell you. Provider availability depends on your location, your requirement and
timing, so we will be straightforward about what we can and cannot arrange rather
than introduce you to someone unsuitable.
Which areas do you cover?
Our reach depends on the category and the provider network available for that
requirement. Share your location when you enquire and we will confirm what is
possible in your case.
Can businesses work with UNIFELKO too?
Yes. We work with companies that need a local point of contact, supplier and partner
connections, or coordination in a market they are entering. See the
Partnerships page
for details.
Step one takes one message
Tell us what you need. We will take it from understanding to connection.